Privacy Policy

Who we are

Our website address is: https://heliosbotanicals.com.

Effective Date: April 17, 2026

1. Contact Information This Privacy Policy applies to HeliosBotanicals.com.

Address: Quito, Ecuador
Email: info@heliosbotanicals.com
Phone: +593-99-123-4567

2. Types of Data We Collect We collect personal information you provide directly and automatically when you visit our website or make a purchase:

Personal Identification Information: Name, email address, physical delivery address, and telephone number.
Account Details: Username, password, and purchase history if you create an account.
Payment Information: Credit/debit card details and billing address (processed securely through third-party payment gateways).
Technical Data: IP address, browser type and version, operating system, and device location.
Usage Data: Information about pages visited, items added to the cart, and purchase frequency.

3. Why We Collect This Data We process your data for the following legitimate business purposes:

To process orders and manage your account.
To improve your shopping experience by personalizing product recommendations.
To communicate about orders, promotions, or new products (only if you opt in).
To conduct market research and analyze purchasing patterns.
To comply with legal obligations, such as tax reporting and fraud prevention.

4. Legal Basis for Processing

Consent: You have voluntarily subscribed to newsletters or marketing communications.
Contractual Necessity: Processing is required to fulfill your purchase order.
Legitimate Interests: Analyzing behavior to improve services and website performance.
Legal Requirements: Compliance with tax, audit, or legal request obligations.

5. Data Storage, Security, and Retention

Security: We employ SSL encryption for transactions and secure storage measures to protect your data from unauthorized access.
Retention: We retain your order history for a minimum of 2 years for warranty claims and tax purposes, unless you request deletion.
Erasure: We will delete personal data upon request unless legally required to retain it.

6. Data Transfer Outside the EU If your data is transferred to countries outside the European Union (EU) or European Economic Area (EEA), we ensure compliance with applicable laws (such as GDPR) using Standard Contractual Clauses or other appropriate safeguards.

7. Your Rights You have the right to:

Access your personal data.
Rectify incorrect information.
Erase your data (Right to be Forgotten).
Restrict or object to processing, especially for marketing.
Portability of your data in a machine-readable format.

8. Cookies and Tracking Technologies Our website uses cookies to remember items in your cart and analyze site traffic. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.